Please read BUYING GUIDES before proceeding with your order

Please contact us if you wish to return an item(s) or have any enquiries once receiving your order. hello@littlewindmillclothingco.com

REFUNDS & RETURNS POLICY

Please read BUYING GUIDES before proceeding with your order

REFUNDS & RETURNS POLICY

Trading as Little Windmill Clothing Co (A.B.N.93 671 527 076) (we, us, our, or Little Windmill Clothing Co) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

Returns and refunds

If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.

Store Credit ONLY for exchange, return or purchased incorrectly. 

NO returns on Final Sale item. 

Your entitlement to a refund (money back)

You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for. You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. 

Your entitlement to a exchange or store credit 

In the event that you believe that you are entitled to a store credit or exchange, you must provide us with:

·      the original reciept number; and

·      Tags attached, no visible signs of wear *excl.fault/damaged - unstated at purchase 

·      the reason for claiming the refund or exchange.

Your NOT entitlement to a refund, store credit or exchange

You will not be entitled to a refund or exchange where you have simply changed your mind, unwanted gift or incorrect purchase. Please choose products carefully. 

Proof of purchase with us will be required for us to consider providing you with a refund, return or exchange.

Returning items to us

7 Days Exchange Policy - Extended time may occur in Seasonal Holidays. (30 days return policy for online orders)

If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.

We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.

Provision of refund/fault/damage or store credit to you  

If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items.

All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. If you haven’t received a refund from us within seven (7) days, we suggest that you check your bank account again to make sure that the refund has not been received. If not, please contact your credit card company and then your bank. If you’ve taken these steps and you still have not received your refund yet, please contact us.

Store credit will be issued in physical form of a gift card or  as customer credit to be automatically applied to your next purchase. 

Enquiries

hello@littlewindmillclothingco.com