Refund policy

REFUNDS & RETURNS POLICY

Little Windmill Clothing Co Pty Ltd  (A.C.N ‭93 671 5270 76‬) (we, us, our, or Little Windmill Clothing Co) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

REFUNDS & RETURNS POLICY

Little Windmill Clothing Co Pty Ltd (A.C.N 93 671 527 076) (we, us, our) wants you to know exactly where you stand before you buy. Please choose the option below that matches your situation.

Quick guide

• Faulty or not as described – we cover the return postage. See "Faulty or damaged items".
• Changed your mind or wrong size (return or exchange) – you pay the postage to send the item back to us, and for an exchange you also pay the postage to send the replacement to you. See "Change of mind returns and exchanges".
• Sale and reduced items – no change-of-mind returns or exchanges. This doesn't affect your rights for faulty items.

1. Faulty or damaged items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This applies to every item, including sale and reduced items. If an item has a major problem, you can choose a replacement or a refund. For a minor problem, we may repair, replace or refund the item.

If your item is faulty, damaged, or significantly different from what you ordered, you will not pay for return postage. We will cover the reasonable cost of returning it to us, and if you have already paid for postage we will reimburse you.

To report a fault, please email us or submit a return request from your account (steps below) and select the reason "Defective" or "Not as described". Please include your order number, a description of the problem and clear photos. This helps us resolve it quickly.

2. Change of mind returns and exchanges

We are happy to help if you have changed your mind or need a different size, within the time limits below. The Australian Consumer Law does not require businesses to refund or exchange for change of mind, so these terms are set by us.

• Time limit: 30 days from the order date for online purchases, and 7 days from the purchase date for in-store purchases.
• Condition: items must be unworn, unwashed and in original condition. We inspect all returns before approving them.
• Proof of purchase is required.
• Return postage is paid by you. You are responsible for the cost of sending the item back to us, and for tracking it. Shipping costs are non-refundable.
• Exchanges: you also pay the postage to send the replacement item to you. We will send an invoice through our online checkout for this postage. The exchange will be sent once it is paid.
• Outcome: approved change-of-mind returns are offered as an exchange or store credit. Store credit is also offered if your size or style is unavailable.

3. Sale and reduced items

No change-of-mind returns or exchanges on sale items, reduced stock or items marked FINAL SALE. This doesn't affect your rights for faulty items. If a sale or reduced item arrives faulty, damaged or not as described, section 1 applies and we cover the return postage. Any faults noted or described on the product page at the time of purchase are not covered.

How to return an item

Package the item securely in a bag or box that will prevent damage in transit. We recommend Registered Post or a tracked service. For change-of-mind returns, we are not responsible for items lost in transit, so tracking or insurance is recommended. You can also return items in person to one of our stores during opening hours.

Send the item/s to Little Windmill Clothing Co, Shop 5, 167 Kelly Street, Scone NSW 2337

Submit a return request from your account page

Click the profile icon in the store's navigation, or go to your account page.

1. Log in with your email address and click Continue.
2. Open the email we send you and copy the six-digit verification code.
3. Enter the code on the store.
4. Click the order you want to submit the return for.
5. If your order has more than one item, select the items you want to return.
6. Select a return reason (choose "Defective" or "Not as described" for a fault, or a reason such as "Size too small", "Size too large" or "Unwanted" if you changed your mind) and add a note, including your request for a return or exchange and anything we should know.
7. Click Request return.

Refunds and credit

After we receive and inspect your item, we will email you to confirm the outcome. Approved refunds are generally processed within five (5) to seven (7) days of receipt and are issued to the original payment method. Bank processing times may cause further delay. If you have not received your refund within seven (7) days, check with your bank or card provider, then email us.

Enquiries

Please email us if you have any questions about this policy.

Refunds & Returns Policy last updated on 12 October 2026.